Request Advice

To submit an advice request please complete the form and press submit. You will then receive a confirmation e-mail and your request will be passed to the relevant department. Alternatively, you can download an editable pdf (see below) and email to us ([email protected]). If sending this way, the recommended maximum information is  10MB (50MB using on-line form).

We will contact you directly to discuss your request further.

We endeavour to return all non-urgent advice calls as promptly as we can subject to in patient demands and caseload. If you require urgent advice or have an emergency case then please call 01506 888 777 and we will return your call as soon as possible the same day.

Please note: This form must be completed by Veterinary Surgeons only.

To allow us to continue to provide our free advice service, we kindly ask that you follow these guidelines:

• Please summarise relevant history
• Clearly state a specific question for our clinicians
• Full history and any test results should be uploaded with relevant sections highlighted
• Ensure your contact details are correct and you have specified the best way to contact you
• Specify an alternative contact at your practice in case our clinicians need to telephone you to discuss the case
• Consider whether a referral may be more appropriate, particularly in complex cases that have already had significant investigation
• If you simply need to check on waiting times and obtain an estimate for a case a very brief one-line summary is fine. The more detail given the more accurate the estimate will be, but we are happy to give wide ranges and discuss all of this with the client at their initial appointment. This can also be included on the referral request and we will discuss this directly with the client prior to booking them in

Due to caseload we are unable to read long clinical histories that don’t have a specific section highlighted and specific question asked.

We endeavour to respond to advice requests within two working days, however patients currently under our care must take priority, so response times may be longer. This service is not available at weekends.

Any Dermatology requests are currently unavailable at this time.